Cash on Delivery (COD) is now available!

You asked and here it is!

We are pleased to announce that we are now accepting Cash on Delivery (COD) payments for orders within NCR and METRO CEBU.

Please note that orders availing the COD option from areas outside the said covered locations and those that exceed the maximum COD amount of ₱2,500.00 will be automatically cancelled.

Read about our cash on delivery option frequently asked questions (FAQs) below.

For further assistance, please reach out to us through our official social media pages or send an email to homedelivery@naturespring.com.ph.

Ready to order? Click here to start adding to your cart!

CASH ON DELIVERY (COD) POLICY

Cash on Delivery or COD payment method is now available to selected areas in the Philippines.

Please ensure that the exact payment amount is prepared as our delivery team may not have change on hand.

1. COD Areas Covered
Cash on Delivery payment option is currently available within NCR and METRO CEBU only. Please wait for our official announcement as soon as we can expand the COD coverage to other areas.

2. COD Delivery Waiting Time
Our Delivery Team will only wait for a maximum of ten (10) minutes upon arrival at the specified delivery address.  This will allow us to maintain our service level to all of our customers.

3. COD Payment Method Suspension
Cash on Delivery payment option will be suspended to Customers who will have at least two (2) failed deliveries within 30 days. The COD suspension will be lifted automatically once the next delivery using other cashless payment methods is successful.

Failed deliveries include orders that are not delivered due to:

  • Customer's refusal or inability to accept or pay for the order
  • Incorrect shipping address provided
  • Unavailable/unknown consignee
  • Customer’s failure to show up within the maximum waiting time allowance of ten (10) minutes

4. COD Maximum Order Amount
For security reasons, we cannot accommodate orders with value greater than ₱2,500.00 using Cash on Delivery and will be automatically cancelled.